Policies

Booking & Appointment Policies

Deposits
A nonrefundable deposit is required to secure all appointments (excluding Xeomin subscribers and first-time consultations). Deposits start at $50, determined by the service booked, and are applied toward your treatment total at the time of your appointment.

ReschedulingTo reschedule, contact us at least 48 hours in advance by phone or text at (810) 394-2187. Your deposit will transfer to the new appointment. Note: your appointment is not rescheduled until you receive a confirmation text or email from Sakura Skin. Sakura Skin allows one reschedule per original deposit. Any additional changes require a new deposit.

Cancellations & Late NoticeCancellations or reschedules with less than 48 hours notice will result in forfeiture of your deposit.

Late ArrivalArriving 15 or more minutes late will result in forfeiture of your deposit and your appointment will need to be rescheduled.

ConsultationsA $95 deposit is required to book a consultation. This deposit is applied toward your treatment and remains on your account for 365 days. After 365 days, the deposit is forfeited.

Neuromodulator AdjustmentsIf you would like an adjustment after your neuromodulator treatment, contact us between days 14 and 21 after your appointment. Adjustments are free of charge unless you opted for fewer units than recommended or used our discount toxin program. Masseter and temporalis injections are excluded.

Late FeesAny outstanding balances will incur a $50 fee for every 30 days the balance remains on your account.

Refunds & PackagesAll completed treatments are final sale. No refunds or credits are offered once a treatment has been performed. Consultation fees, gift cards, and treatment packages expire 365 days from the date of consultation or purchase (unless otherwise noted). Packages are nonrefundable and nontransferable. No exceptions. This does not apply to Xeomin subscription packages.

Medical Necessity LettersOne medical necessity letter is provided per 365-day period. Additional letters or changes to an original letter incur a $50 fee. To request a letter, email beth.sakuraskin@gmail.com with details of what is needed.

Privacy Policies

Information We CollectWe collect information you voluntarily provide (such as your name, address, email, and billing information) as well as information collected automatically when you visit our website (such as cookies, IP address, and browser type). We may also collect non-personal demographic information to help improve our services.

How We Use Your InformationWe use your information to provide and improve our services, fulfill our legal obligations, send promotional communications (with your consent), conduct market research, and customize your website experience. Your data is stored only as long as necessary for these purposes.

Disclosure of InformationWe do not sell, rent, or lease your information to third parties. We may share your information only as necessary to provide services, as required by law or subpoena, to protect the rights and property of Sakura Skin, or with trusted auditors and service providers who are bound to keep it confidential.

Children Under 13Our website is not directed at children under 13. If we become aware that a child under 13 has provided personal information, we will promptly delete it or obtain verifiable parental consent. Anyone under 13 must have parent or guardian permission to use this website.

Unsubscribe / Opt-OutYou may opt out of marketing emails at any time by emailing beth.sakuraskin@gmail.com or using the unsubscribe link in any email. We will continue to adhere to this policy with respect to any personal information previously collected.

Third-Party LinksOur website may contain links to third-party websites. Sakura Skin is not responsible for the privacy practices of any external sites and encourages you to review their policies before sharing personal information.

SecurityWe protect your information both online and offline. Sensitive data (such as credit card information) is encrypted during transmission. Access to personally identifiable information is limited to employees who need it to perform their job. All data is stored in a secure environment to prevent unauthorized access, disclosure, or modification.

Acceptance of TermsBy using this website, you accept this Privacy Policy Agreement. Continued use of our website following any updates to this policy constitutes acceptance of those changes.

By securing an appointment at Sakura Skin, you confirm that you have read and agree to these policies. Contact us at (810) 394-2187 with any questions.